Talk to a real person in Toronto

Our team aims to give every user fast, friendly and qualified support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and solve problems day and night. Fill in the contact form and tell us what you need: a support specialist reviews every request and replies as quickly as possible, usually within one business hour.

Registration open — limited spots

By creating an account, you agree to our Privacy Policy and Terms of Use.

An account manager will call you within 24 hours.

Our office

You are welcome to write, call or visit. This is the only address we operate from, and it matches the details on our About and Complaints pages.

Address

Toronto, Ontario, Canada

Call centre

Client support line hours: Monday to Friday, 9:00–17:30 ET (excluding public holidays). Active clients with an assigned account manager reach them around the clock, 24/7 for active clients with an assigned account manager.

  • Expected wait time on the queue: usually under 5 minutes
  • Email first reply: within one business hour

Find us on the map

Our office in Toronto's Financial District.

Who answers, and what they help with

Every request lands with Client Support & Compliance, the team responsible for client questions and compliance.

Account and onboarding

Registration problems, identity verification, document questions, account settings and changes to your personal details.

Payments and withdrawals

Deposit methods, Canadian dollar transfers, withdrawal requests and timelines, and questions about fees shown on a transaction.

Platform and strategies

Choosing or adjusting a strategy, reading reports, setting alerts, understanding a result, or pausing automated activity.

We will never ask for your password, a one-time code, or remote access to your device, and we never request deposits to a personal bank account. If someone claiming to represent Bright Portmantage does, stop and check the fraud warning page first.