Personal support from your very first day
Automation handles the markets; people handle the people part. From the moment you register, a named account manager works with you, one-on-one, through setup, funding, first strategy and every question after. No ticket queues to find your place in, no scripted chat that cannot hear the question behind your question.
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Leave your details and an account manager will call you within 24 hours.
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An account manager will call you within 24 hours.
What personal support means here
One manager, assigned to you, accountable for your experience from onboarding onward. It is a working relationship, not a call centre rotation.
The format
Your manager introduces themselves on the first call, within 24 hours of registration, and stays with your account. You reach the same person by email, callback or scheduled call, and they know your setup without you re-explaining it each time.
The manager's role
Guide, translator and advocate: explaining features in plain words, configuring strategies with you, escalating problems inside the company on your behalf, and telling you when the honest answer is "this carries risk we should talk about".
Behind the manager
A support desk for anything operational, payments, documents, technical issues, and a compliance team for verification matters. Your manager connects you to the right desk and follows the case to its end.
What you gain
Help with activation
Documents, verification, exchange connection, first deposit: the fiddly first week, done with someone rather than alone. Most accounts are fully active within a day.
Fast answers
Questions reach a person who already knows your account. Support replies within one business hour during business hours; active clients reach their manager around the clock.
Information for you specifically
Reports and explanations tailored to what you actually hold, not generic market commentary. When you ask "why did my week look like this", the answer is about your strategy.
Continuous support
Support does not end after onboarding. Strategy reviews, threshold adjustments, market-event check-ins and honest conversations when your goals change, for the life of the account.
What your manager can help with
The short version: anything on the platform. The useful version is this list.
Account activation
Registration walkthrough, identity verification, document questions and the first login, including 2FA setup done properly rather than skipped.
First steps
Connecting your exchange account with correctly scoped API keys, understanding the dashboard, and choosing between ready-made and custom strategies.
Platform and simulator use
Feature tours at your pace, the profit calculator explained honestly, and test configurations before real capital is involved.
Deposits and withdrawals
Method selection, Interac e-Transfer setup, withdrawal requests, timelines and what each status in the payments screen means.
Keeping data current
Address changes, new cards, updated contact details, so nothing from an outdated record ever blocks a withdrawal.
Questions about functions
What an alert meant, what a report line says, what a strategy is doing and why. There is no too-basic; there is only too-late.
Who this suits
Beginners who want a person, not a manual
You could eventually learn everything alone; with a manager, the first months happen with a guide. Most questions in the first month are the same five questions, and having a person to ask them beats searching a knowledge base at 10 p.m.
Experienced investors who value their time
You do not need explanations; you need execution. Strategy configuration in one call instead of a week of settings archaeology, and an escalation path that starts at "known account" instead of "new ticket".
Anyone who prefers individual accompaniment
Some people read the docs; some people call the person. Both are complete ways to use a platform, and only one of them is available on most of them. It is the default here.
Boundaries stated honestly
Your manager advises and explains; the decisions and the account remain yours. Managers do not ask for passwords or codes, do not promise returns, and do not pressure deposits. Any who does should be reported to [email protected] immediately.
How the service works
Register
The short form; the clock on your manager's first call starts, within 24 hours.
Meet your manager
The introduction call: your goals, experience, questions, and the plan for verification and funding.
Activate together
Documents uploaded, exchange connected, strategy chosen and sized, alerts configured.
Ongoing support
Weekly reports, scheduled or on-demand reviews, and a manager who answers when something needs a human.
How to reach us
[email protected]. First reply within one business hour, business hours.
Callback
Request a callback from the platform or by email; queue wait is usually under 5 minutes during business hours.
Personal manager
Your named contact, available 24/7 for active clients with an assigned account manager for active clients.
Help centre
The FAQ, getting started guide and articles, for the 2 a.m. do-it-yourself mood.
Hours and availability
Support desk: Monday to Friday, 9:00–17:30 ET (excluding public holidays), excluding public holidays. Personal account managers: 24/7 for active clients with an assigned account manager. Security incidents, suspected unauthorized access, account locks, are handled at any hour, always with priority.
| Channel | Hours | Typical response |
|---|---|---|
| Support email | Monday to Friday, 9:00–17:30 ET (excluding public holidays) | within one business hour |
| Support line / callback | Monday to Friday, 9:00–17:30 ET (excluding public holidays) | Queue wait usually under 5 minutes |
| Personal account manager | 24/7 for active clients with an assigned account manager | Same-day, usually within hours |
| Security incidents | 24/7 | Immediate priority handling |
Payments help, in brief
Support covers every money question: choosing a deposit method, Interac e-Transfer timing, withdrawal status, fees on a specific transaction, and disputes. Full payment details live on the methods page and in the withdrawal policy; your manager can walk through either line by line.
When will my manager first contact me?
Within 24 hours of registration, usually the same business day. The call comes to the phone number you registered, so make it one you can answer.
Is support really included for beginners?
Yes, on every tier from Basic up. The level of hand-holding is set by your preference, not your deposit size; the tiers differ in tooling and support channel, never in how seriously a question is taken.
Can my manager help with platform problems after hours?
Active clients can reach their manager 24/7. For general matters, email sent overnight is answered when the desk opens, Monday to Friday, 9:00–17:30 ET (excluding public holidays), and security incidents are always handled immediately.
What if I would rather not be called?
Say so on the first call and we switch to email-first contact at a cadence you set, weekly, monthly, only on alerts. Support adapts to your preference; it does not require a phone relationship.
How do I reach someone about a deposit or withdrawal?
Write to [email protected] with the subject "Payments" and the reference from your transaction history, or ask your manager directly. Payment questions are prioritized on the queue.
A real person, one call away
Register free and meet your account manager. The first conversation costs you twenty minutes and nothing else.